The below policies are just an overview and the full documents can be sent on request.
Tech Dec Painting & Spraying Ltd are committed to providing a high-quality service to our customers. This document explains our Customer CarePolicy and how we proactively strive to provide commercial, industrial and large domestic painting and decorating services, which our customers can have full confidence.
We aim to carry out excellent painting and decorating of commercial, industrial and large domestic properties whilst delivering service levels designed to satisfy our customers’ needs and expectations to the highest standards. We aim to set clear standards of service and to regularly review and improve performance. We operate in an ethical manner treating customers, employees and suppliers as we would like to be treated.
The aim of this policy is to communicate the commitment of the Director to the promotion of equality of opportunity at Tech Dec Painting & Spraying Ltd.
It is our policy to provide employment equality to all, irrespective of:
We are opposed to all forms of unlawful and unfair discrimination. All job applicants, workers and others who work for us will be treated fairly and will not be discriminated against on any of the above grounds.
Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination.
We recognise that the provision of equal opportunities in the workplace is not only good management practice; it also makes sound business sense. Our equal opportunities policy will help all those who work for us to develop their full potential and the talents and resources of the workforce will be utilised fully to maximise the efficiency of the organisation.
Tech Dec Spraying & Painting Ltd is committed to the protection of individuals’ rights and privacy.The processing of personal data such as the collection, recording, use, and storage of personal information must be dealt with lawfully and correctly in accordance with this policy. All information containing personal data must be protected against unauthorised access, accidental loss or destruction, modification or disclosure.
Tech Dec regards the lawful and correct treatment of personal data as important to its successful operation, and to maintain confidence with our clients, staff and other stakeholders.
This data protection policy ensures Tech Dec:
Tech Dec Painting & Spraying Ltd recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and continually improving our environmental performance as an integral part of our business strategy and operating methods, with regular review points. We will encourage customers, suppliers and other stakeholders to do the same.
We endeavour to:
Tech Dec Painting & Spraying Ltd aims to work in an accountable manner, building trust and relationships with our stakeholders and delivering a quality service. We understand that one of the ways in which we can evaluate and improve our service is through listening to and implementing feedback from any and all parties.
The objectives of this policy are to:
Therefore, we will:
It is the policy of Tech Dec Painting & Spraying Ltd to maintain a quality system designed to meet the requirements of EN ISO 9001:2008 in pursuit of its primary objectives. The company’s Quality Manual defines our quality objectives and key procedures.
Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.
The Directors will ensure that suitably qualified personnel are trained and are supported by an effective organisation with the resource to achieve high performance levels, thereby promoting the confidence of customers in the company.
It is mandatory that all employees strictly observe and execute policies, work methods and procedures published in the quality manual or others to which reference is made herein.
To ensure that the company maintains its awareness for continuous improvement, the quality system is regularly reviewed and is subject to an annual audit.
The requirements of the company’s quality system are mandatory, and all company personnel have a responsibility and obligation to adhere to it.
At Tech Dec Painting &Spraying Ltd, our staff are incredibly important to us, which is why we must ensure we have a consistent, fair and effective approach to the way in which we recruit and select candidates.
This policy will support the selection of the best person for the job and ensure a structured and consistent approach to the recruitment process. It will also dovetail with our Equality and Diversity Policy.
Tech Dec recognises that staff development and learning is an integral part of the organisation’s strategic planning so that all members of staff can perform their individual jobs effectively and in doing so ensure that the organisation meets its’ strategic objectives.
Tech Dec is committed to the enrichment of each staff member throughout the duration of their employment. The key purpose of this policy is to ensure that learning opportunities and personal/professional development is facilitated, so that each individual can perform their jobs effectively and achieve their full potential.
